hibaee Responsible Gaming — Your Safety Is Our Priority
hibaee believes gaming is for fun — not for burden. We are committed to protecting every player and are always here to build a culture of responsible gaming.
What Is Responsible Gaming and Why Does It Matter?
Online gaming is an entertainment activity — it is not a guaranteed source of income. Responsible gaming means knowing your limits, staying within a budget, and managing your time while having fun.
hibaee always wants every user to stay safe and happy. Before playing on our platform, you should know that gaming is only healthy when enjoyed in moderation and with a plan. Gaming is a form of entertainment — it should not be used to pay off debts or solve financial problems.
Millions of people in Bangladesh enjoy online gaming — but a small number may sometimes face gaming addiction issues. hibaee is aware of this and has put in place a number of tools and policies to protect our users.
The core principle of responsible gaming is — only wager money you can afford to lose. Never spend borrowed money or funds set aside for essential household expenses on gaming. Set a budget before each session and stay within that limit.
Only individuals aged 21 or above may open an account and play on the hibaee platform. This is a strict policy and we take every precaution to protect minors.
Our Protection Tools
hibaee provides these tools to ensure a safe gaming experience for every user.
Deposit Limit Setting
You can set how much you are allowed to deposit per day, per week, or per month. Once a limit is set it takes effect immediately. A waiting period applies for increasing a limit.
Time-Out
If you feel you need a break for a few days, you can take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily suspended and no gaming activity will be possible.
Self-Exclusion
If you find it hard to control your gaming, choose self-exclusion. This deactivates your account for 6 months to 5 years or permanently. This step is irreversible.
Bet Limit
You can restrict the maximum amount you want to wager in each game session. This limit protects you from impulsive decisions and keeps your play within budget.
Gaming History Review
You can view your complete gaming and transaction history from your account at any time. This helps you stay aware of your own spending patterns.
24/7 Support Team
Our team, available in Bengali, is always ready to help with any responsible gaming concern. Reach us via live chat or email us at [email protected].
Warning Signs of Problematic Gaming
If you notice any one or more of the following signs in yourself, contact us right away or take a break.
Gaming addiction is real and it can be overcome with professional help. There is no shame — asking for help is the bravest step you can take.
- Placing more bets to try to recover money you have lost
- Neglecting family or work due to time spent gaming
- Unable to control your gaming or finding it hard to stop
- Borrowing money or spending savings for gaming
- Feeling restless or irritable when not gaming
- Hiding your gaming from family or friends
- Prioritising gaming over important responsibilities in life
6 Tips for Healthy Gaming Habits
Following these simple habits will keep gaming enjoyable at all times.
Set a Budget in Advance
Set a specific budget before each gaming session and stop for the day once it runs out. Never go beyond your limit.
Set a Time Limit
Do not play for long stretches at a time. Take a break every hour and keep your total session time restricted. You can use an alarm or timer.
See It as Entertainment
View gaming as entertainment, not as a way to earn money. Treat money lost as the cost of entertainment and any winnings as a bonus.
Do Not Play Under Stress
Avoid gaming when you are angry, frustrated, drinking, or mentally exhausted. Your ability to make good decisions is reduced in these states.
Stop After a Win
It is hard to resist temptation after a big win. However, once you reach your planned goal, end the session — do not try to collect all your winnings in one go.
Talk to Loved Ones
Let your family or trusted friends know that you enjoy gaming. Stay open about it — this will help you stay responsible.
Self-Exclusion and Account Break
The most powerful responsible gaming tool at hibaee is self-exclusion. If you feel gaming is having a negative impact on your life, you can take steps to deactivate your account yourself.
Contact our support team and they will help you through this process — without any questions and in complete confidentiality.
- Temporary break: from 24 hours up to 6 weeks
- Long-term self-exclusion: from 6 months up to 5 years
- Permanent account closure: can be requested at any time
- No promotional messages will be sent during an exclusion period
- Deposited funds remain safe and can be withdrawn once self-exclusion ends
- Taking this step is entirely personal and remains confidential
For individuals aged 21 and above only
Age Verification and Minor Protection
To open an account and play any game on hibaee, you must be at least 21 years old. We collect age verification information at registration and may request identity confirmation documents when needed.
If anyone under 18 lives in your home, please keep your device and account secure. Use screen-time control software and parental control tools. If we suspect a minor is using an account, that account will be suspended immediately and all funds will be returned.
If you become aware that a minor is using our platform, please let us know at [email protected] — we will take action without delay.
Need Help? We Are Here
If you are struggling with gaming, do not face it alone — reach out to us.
hibaee Responsible Gaming Support
Our specialist team is always ready to listen to your concerns and help find a solution. Your identity will be kept completely confidential.
Support available in Bengali 24 hours a day, 7 days a week
[email protected]
Contact us through any of the above channels for deposit limits, time-out, or self-exclusion
Enjoy Responsibly
Game within your limits and enjoy every moment. Browse our game categories or check the FAQ for any questions.